Return Policy

At Brandwin.in Private Limited, customer satisfaction and product quality are our top priorities. This policy outlines the terms and procedures for returns, exchanges, cancellations, and refunds in accordance with the Consumer Protection (E-Commerce) Rules, 2020 and other applicable Indian laws.

1. General Return Policy

We strive to ensure that every product you receive meets your expectations. However, if you are not satisfied with your purchase, you may initiate a return or exchange request within 7 days of delivery under the conditions stated below.

To qualify for a return or exchange:

• The item must be unused, unwashed, and undamaged.
• It must be returned in its original packaging, with all tags, invoices, and accessories intact.
• A parcel opening video recording showing the unboxing process is mandatory to verify any claim of a damaged, defective, or missing product.

Return or exchange requests submitted without proper proof or outside the return period will not be accepted.

2. Non-Returnable and Non-Exchangeable Items

Certain products cannot be returned or exchanged due to hygiene and safety reasons. These include:

• Intimate wear, lingerie, undergarments, and personal care products
• Used, washed, or tampered items
• Damaged goods caused by misuse or mishandling
• Products sold in combo packs or sets (unless the entire set is returned)
• Electronics or sealed items where the manufacturer seal is broken

Please review the specific product page to confirm return eligibility before making a purchase.

3. Eligibility for Free Return or Replacement

You can apply for a free return or replacement within 7 days of delivery if:

• You received a defective or damaged product
• The item delivered is different from what was ordered
• The product is incomplete or missing components (supported by parcel opening video)

4. Replacement for Incorrect Size or Product

If you received the wrong size or product:

• Contact our customer support at support@brandwin.in or via the “My Orders” section.
• Brandwin will cover return shipping costs if the error occurred on our part.
• If the incorrect size or product was ordered by the customer, return shipping costs will be borne by the customer.

Replacement requests must be made within 7 days of delivery and are subject to stock availability.

5. Product Damage or Defects

If your item arrives damaged or defective:

• Provide parcel opening video proof and supporting images within 7 days.
• Our team will verify and arrange a pickup or replacement as applicable.
• Physical damage caused after delivery or due to misuse will not be eligible for return or refund.

6. Refunds for Returned or Cancelled Orders

Refunds are initiated once the returned product passes our quality inspection.

• Refunds will be made to the original mode of payment within 7–10 working days from the date of approval.
• Refund timelines may vary depending on your bank or payment provider.
• For COD (Cash on Delivery) orders, refunds will be processed via bank transfer after verifying the customer’s account details.

If the product you wish to replace is no longer available, we will process a full refund instead.

7. Cancellations

Before Dispatch:
Orders can be cancelled from your “My Orders” section or by contacting our support team before dispatch from our warehouse.

After Dispatch:
Once shipped, cancellations are not possible. However, you may request a return after delivery (as per the above return policy).

Please note that some items (such as hygiene-related products) cannot be cancelled once packed or shipped.

8. Delayed or Missing Deliveries

If you receive a delivery confirmation (SMS/email) but the product has not arrived:

• Report the issue within 7 days of delivery confirmation.
• Our support team will investigate the matter and assist in resolution, replacement, or refund.

9. Installation Services

For products requiring installation, only authorized Brandwin service partners are permitted to install items. Unauthorized handling or installation may void eligibility for replacement or refund.

10. Missing Items

If any items are missing from your order package, please report it within 48 hours of delivery, along with the parcel opening video as proof. Missing item claims without proof will not be processed.

11. Refund Timeline and Mode

Refunds typically take:

• 7–10 business days for online payments (credit/debit card, UPI, net banking)
• 3–5 business days after bank verification for COD refunds

In case of any delay beyond these periods, please contact our support team at support@brandwin.in.

12. Contact Us

For returns, replacements, cancellations, or refund-related queries:

Customer Support:
📧 Email: support@brandwin.in
📞 Helpline: +91 81818 11017
🏢 Brandwin.in Private Limited, Vishnu Complex, Coimbatore District, Tamil Nadu – 641012

We value your trust and are committed to ensuring a transparent, fair, and secure shopping experience at Brandwin.in.