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Brandwin.in – Frequently Asked Questions (FAQ)
About Brandwin.in
What is Brandwin.in?
Brandwin.in is India’s first unique B2B & B2C marketplace platform with an Umbrella business concept.
It connects manufacturers, sellers, distributors, shop owners, resellers, and customers on one platform.
Brandwin also supports new startups, business opportunities, and job creation in India.
How does Brandwin.in work?
Brandwin.in connects three groups of users:
- Customers who want quality products at the best price
- Sellers / Manufacturers who want to sell online
- Shop owners / Resellers who buy in bulk for business
Brandwin handles product display, secure payments, order processing, tracking, and support, making buying and selling smooth for everyone.
Does Brandwin.in manufacture products?
No.
Brandwin.in is a marketplace platform that connects buyers with verified sellers and manufacturers.
Products & Buying Options
Do I need an account to place an order?
Yes. Creating an account helps you:
- Track orders
- View order history
- Save addresses
- Raise returns or support requests
What payment methods are available?
Brandwin.in supports secure payments through:
- UPI
- Debit / Credit Cards
- Net Banking
- Wallets (if supported by payment gateway)
All payments are processed through certified secure gateways.
How much is the shipping charge?
Shipping charges depend on:
- Product weight
- Seller location
- Delivery location
Shipping fees are clearly shown before payment, and some products may offer free shipping.
How long does delivery take?
Most orders are delivered within 3–7 working days, depending on location and seller dispatch time.
How can I track my order?
Once shipped, tracking details are shared via:
- SMS
- WhatsApp (if enabled)
- “My Orders” section in your account
B2B & Business Buyers
Can shop owners or resellers buy from Brandwin.in?
Yes.
Brandwin.in is specially designed for:
- Retail shop owners
- Online sellers
- Resellers
- Dropshippers
- Startups and small brands
They can buy products at factory-level or wholesale pricing.
Is there a Minimum Order Quantity (MOQ)?
MOQ depends on the product and seller.
- Some products are available for single-piece purchase
- Some products require bulk or wholesale MOQ
MOQ details are clearly mentioned on each product page.
What is the difference between B2B and B2C buying?
- B2C buyers purchase products for personal use, often in single quantity
- B2B buyers purchase products in bulk for resale or business
Both options are available on Brandwin.in depending on the product.
Are bulk discounts available?
Yes.
Many products offer tier-based pricing, where the price reduces as quantity increases.
Bulk prices are shown on the product page.
Will I get a GST invoice?
Yes.
GST invoices are provided for eligible products sold by GST-registered sellers.
Invoices can be downloaded from the “My Orders” section.
What am I supposed to do, if my needs are lower than the MOQ?
Contact the customer support team at (+91 8181811017) to check stock availability if your order does not meet the MOQ. You’ll receive an order confirmation if the seller approves your order.
How do I get more details about the product before the purchase?
You can contact our customer support (+91 8181811017) to clarify your doubts before placing an bulk order web-portal.
Orders, Cancellations & Returns
What is the cancellation policy?
Orders can be cancelled before shipping.
Once shipped, cancellation may not be possible, but you can request a return if eligible.
What is the return and replacement policy?
Return eligibility depends on the product.
Common reasons include:
- Damaged or defective items
- Wrong product received
- Missing parts
- Product not as described
Return conditions are clearly mentioned on each product page.
What if I receive a damaged product?
You can raise a support request via My Orders → Support with images or videos.
Brandwin will coordinate with the seller to resolve the issue quickly.
Warranty & Quality
Is there a warranty on products?
Some products come with a manufacturer warranty.
Warranty details, if applicable, are shown on the product page.
Sellers & Manufacturers
Who can sell on Brandwin.in?
Verified:
- Sellers
- Manufacturers
- Brand owners
- Importers
- Wholesalers
…can list products through the Brandwin Seller Portal.
What support does Brandwin provide to sellers?
Brandwin supports sellers with:
- Product listing assistance
- Catalog & image support
- Seller dashboard
- Order management
- Payment settlement
- Promotion & visibility support
- Customer support handling
Does Brandwin charge commission?
A small commission or service charge may apply depending on category and services used.
Complete details are shared during seller onboarding.
When do sellers receive payments?
Payments are settled within 7–10 working days after successful delivery, based on the settlement cycle.
Who handles packing and shipping?
Shipping is handled either by:
- The seller directly, or
- Brandwin’s logistics partners
Tracking details are shared once the order is dispatched.
How do I Register in Brandwin.in web-portal?
You can register on Brandwin.in web-portal by visiting the registration page on desktop and fill up your required credentials. Once your registration is done within 24-48 hours it will be validated.
Disputes, Data Privacy & Support
How are disputes handled?
Brandwin acts as a neutral support platform to help resolve disputes fairly between buyers and sellers.
Is my personal data safe?
Yes.
Brandwin follows strict data privacy and security guidelines.
Your data is never shared without permission.
How can I contact Brandwin customer support?
You can reach support through:
- Website Help Center
- Email or WhatsApp (as listed on the site)
- Contact form
- Order helpdesk
Support is available for buyers, business buyers, and sellers.
Order Delivery
What should I do if I didn't get my order on that certain day?
If you missed your order on that day, the delivery staff will try to deliver it the following working day. If not, you will get an SMS or email confirming the delivery date.
Will the delivery staff retry to deliver the order the following day?
Yes, the delivery staff will attempt to deliver your purchase once again.
What should I do if there is a delay in my order?
Your order will likely be delivered on schedule. If this occurs, you will be informed of the delivery time of your purchase through message or email, and you may also check the status of your order.
What should I do if, after receiving an order confirmation, my order has not yet been shipped?
Most likely, your order will be dispatched 1-3 business days in case of a single product order if not depending on your MOQ, the days of delivery will be mentioned on the product page about the order delivery date to ensure that it gets to you in a timely manner. We ask that you contact Brandwin.in Customer Support if your purchase has not been sent within the allotted time frame. We will then endeavour to resolve the situation.
How can I obtain an order confirmation?
When your purchase has been dispatched by the seller, we will let you know via email or SMS, and we will also give you a tracking number so you can follow the progress of your orders. You may monitor your order by visiting My Orders on Brandwin.in platform.
Still Question?
Write to us at support@brandwin.in via email
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