Last updated on Nov,2023
PRIVACY POLICY
1. This Privacy Policy is amended under Information Technology Act 2000 which is formed through an electronic record. Our web portal does not need any physical, electronic or digital signature for customers under B2C.
2. When you visit our website, we automatically collect certain information, such as your IP address, browser type, and operating system. This information is used to improve the user experience and to analyze trends and usage patterns.
3. We may also collect personal information from you, such as your name, email address, and phone number, when you register for an account. This information is used to personalize your experience and to communicate with you about our products and services.
4. We will never share your personal information with third parties without your consent, except as required by law or to fulfill a legal obligation. We have implemented strict security measures to protect your personal information from unauthorized access, disclosure, or misuse.
5. Brandwin.in Private Limited Company is an Indian E-commerce Portal incorporated under the Companies Act 2013 having Registered Office at Vishnu Complex, Coimbatore Tamil Nadu India- 64012
6. Purpose Of Collecting Your Information
Personal Information
The collection of your personal information serves a specific purpose. It allows us to enhance your user experience by tailoring our services to your needs. Additionally, it enables us to provide you with a more personalized and efficient service.
We take great care in ensuring that your personal information is secure and protected. Our privacy policy outlines the measures we take to safeguard your information. We never share your personal information with third parties without your consent, unless required to do so by law.
Rest assured that we are committed to maintaining the confidentiality of your personal information. If you have any concerns or questions regarding the collection, use, or storage of your personal information, please do not hesitate to contact us.
Non – Personal Information
The collection of non-personal information is imperative in today’s digital age. It allows companies like ours to better understand our users’ behavior on our platform, which in turn helps us to enhance their experience. SMS, instant messages, contacts list, location, camera, image, voice and device information are all examples of non-personal information that we collect. In some instances, we may also request personal information such as your PAN, GST number, and government-issued ID cards/number as well as Know-Your-Customer (KYC) details. This is only for certain services though.
Our purpose in collecting both personal and non-personal information is to provide you with the best possible experience on our platform. We use this information to troubleshoot and fix errors, analyze user activity, and improve our services. We also use your IP address to identify and rectify any issues with our server. Additionally, we recommend products and features based on your interests and provide you with the best offers and sales available on our website. It’s important to note that we do not use your personal information for advertising purposes on our platform. Our top priority is your safety and security while using our website.
7. Cookies
Cookies are an essential part of web browsing and are used by almost all websites. They help websites identify unique users and provide them with personalized experiences. As a user, you have the option to allow or deny access to cookies on your computer. This means that you have control over how much information is stored temporarily or permanently, such as the date and time you accessed our website. However, it is important to note that we do not have control over how third parties use cookies. We use cookies from third party sources, such as Google Analytics, for marketing and analytical purposes on our portal. Google Analytics helps us better understand our customers and improve our website. If you want to know how your personal information is used by Google, you can read their privacy policy. Additionally, if you want to opt-out of Google Analytics, you can do so by visiting their opt-out page. Ultimately, the decision to allow or disable cookies on our portal is up to you. However, please note that disabling cookies may limit your usage of certain features or functions provided on our website.
8. Share your Personal Information
At times, it may be necessary for us to share your personal information with third-party service providers to ensure that we are able to deliver our products and services to you effectively. This may include sharing your information with sellers and business agencies who we work with closely to improve your user experience on our portal. We want to assure you that we take the protection of your personal details seriously, and will only share it with authorized third parties who we trust to handle it with the utmost care and confidentiality. We will also use your personal information to analyze data for customer service, and to prevent and detect fraudulent or illegal activities related to our products and services. However, please be aware that we do not use your information for marketing, advertising and promotional purposes on our web portal.
9. Sharing Links to Third-Party
It is important to be cautious when sharing links to third-party websites. Before sharing any links, it is recommended that you thoroughly research the website and ensure that it is a reputable and trustworthy source. Additionally, it is important to be aware of the privacy policies and practices of any third-party websites that you may be visiting. While Brandwin.in may share your personal details with third-party service providers, it is important to note that they are not responsible for any breaches or privacy issues that may occur on those third-party websites. It is always a good idea to take precautions and protect your personal information when online.
10. Security & Precautions
We take the security and privacy of your personal information very seriously and have implemented several measures to safeguard it. Our website uses SSL encryption to protect all data that is transmitted between your browser and our servers. We also utilize state-of-the-art firewalls and anti-virus software to protect our servers from any outside threats.
However, it is important to note that there are certain circumstances beyond our control that could compromise the security of your personal information. For example, if you choose to share your login credentials with a third party, they could potentially gain access to your account and personal information. Additionally, if your computer or internet connection is compromised, this could also lead to a security breach.
In the event of a breach or violation of your personal information by a third party, we will do everything in our power to assist in the investigation and resolution of the issue. However, we cannot be held responsible for any damages or losses that may occur as a result of such a breach.
We encourage all users to take their own precautions when using the internet, including using strong passwords and keeping their software and operating systems up to date. By taking these steps, you can help to ensure the security of your personal information and reduce the risk of any potential breaches.
11. Option/ Opt out
We understand that receiving promotional or marketing messages may not be for everyone. As such, we want to make sure that you have the option to opt out of these communications. If you do not wish to receive such messages from us, please reach out to our Grievance Officer and report your complaint or query. Our Grievance Officer has been appointed to address any concerns or issues that you may have with our services. We take your privacy seriously and want to ensure that we are providing you with the best possible experience. Please find the contact details of our Grievance Officer below.
12. Grievance Officer
The Grievance Officer plays a crucial role in handling complaints or issues raised by customers or users of a particular service or product. In the case of Brandwin India, the assigned Grievance Officer is Ms. Shireen Sinclair. Users who wish to file a complaint or grievance can reach out to her through the provided contact details, including her phone number and email address. It is important to note that the Grievance Officer can change over time, and any changes will be updated by the company. This ensures that users have a reliable point of contact for addressing their concerns and resolving any issues they may encounter.
Grievance Officer is as follows;
Ms. Shireen Sinclair is the assigned Grievance Officer
Contact Number: +91 9087353591
Email ID: grievanceofficer@brandwinindia.net
Brandwin.in Private Limited Company
Vishnu Complex, Coimbatore District Tamil Nadu, India – 641012
13. Information For Minors
We understand that the internet can be a wonderful resource for learning and entertainment, but it is important to keep safety in mind. As a minor using this website, it is important to obtain permission from your parents or legal guardians before sharing any personal information. This includes your name, address, phone number, or any other identifying information.
It is also important to remember that not all content on the internet is appropriate for minors. We encourage you to use this website under the guidance of your parents or legal guardians. If at any time you feel uncomfortable or come across something that makes you feel uneasy, please do not hesitate to reach out to a trusted adult for support.
As a responsible website, we take the safety and protection of our users seriously. We employ measures to keep our website safe and secure for all users, but ultimately, it is up to you to use this website responsibly and with caution. Thank you for your cooperation and understanding.
14. User Rights And Consent
As a user, it is important to understand your rights and how your consent plays a role in the use of your personal information. By providing information on our website, you are giving us permission to collect, store, and use your personal and sensitive information in accordance with our privacy policy. It is important to ensure that the information you provide is correct, accurate, and true to your consent. If you provide any additional personal information to us, you are authorizing us to use the information in accordance with our privacy policy. Additionally, by providing your personal and non-personal information on our portal, you are authorizing us (including our corporate entities, affiliates, lending partners, technology partners, marketing channels, and other third parties) to communicate with you through SMS, instant messaging apps, calls, and/or email for the purposes outlined in our privacy policy. Overall, we value your privacy and are committed to using your information responsibly and with your consent.
15. Updating Privacy Policy
Our commitment to your privacy is of utmost importance to us. We understand the trust you have placed in us by using our website and services. We want to ensure that you are aware of any changes made to our privacy policy. We will notify you of any updates to our policy by stating the date of the update on our website. We recommend that you review our privacy policy frequently to stay informed of any changes that may impact you. Please take the time to read through our policies carefully so that you can make informed decisions about using our website and its services. Your continued use of our website and services indicates your acceptance of any changes made to our policies. If any changes are made to our website, we will post them on our portal for your convenience. Thank you for choosing our website and trusting us with your privacy.
16. Contact Us
We value your feedback and are committed to providing excellent customer service. Our team is available to assist you with any questions or concerns you may have regarding our services or the portal. You can reach us by email, phone, or through the contact form on our website. Our contact information can be found in section 12 of this privacy policy. We strive to respond to all inquiries in a timely manner and appreciate your patience as we work to address your needs. Thank you for choosing our services and we look forward to hearing from you soon.